Refund policy

Aureia London

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At Aureia London, we take pride in offering only the finest quality perfumes and luxury essentials. If your order does not meet your expectations, we’re here to assist you with a smooth and transparent return process.

1. Return Eligibility

We accept returns under the following conditions:

• Products that are damaged or leaking upon delivery
• Incorrect items received
• Expired products

To be eligible, the issue must be reported within 2 days of delivery, and the product must remain unused, unopened, and in its original condition.

2. How to Request a Return

Please email us at support@aureialondon.com with your order number, details of the issue, and clear photos or videos. Our team will review your request promptly and arrange a pickup if applicable.

3. Refund Process

Once the returned product passes our quality check:

• Refunds will be processed to the original payment method within 7–10 business days.
• Opened, used, or tampered products are not eligible for return due to hygiene and safety standards.

4. Order Cancellation

We value your experience and strive to make every step of your journey with Aureia London seamless and enjoyable.

• Before Shipment: You may cancel your order anytime before it has been shipped. Simply email us with your order details, and our team will assist you.
• After Shipment: Once your order has been shipped, we’re unable to cancel as it is already on its way to you.